"I tried to log into the website and it replied that I must enable

cookies. I turned on the cookies and I still can't get in!"

If you are having trouble logging in and staying logged in, it may be because of cookie problems.

Cookies are used to retain the username, password and other member information.

The following steps should be taken to ensure that your cookies are working properly:

* Time and Date

The most common problem with cookies not working is that the member's computer has the incorrect date and time. Check the computer and make sure it has the correct month, day, year and time. If it is not current, reset it so it has the proper date and time. When it has been updated, try to log in again.

* You have bookmarked an incorrect link

If you are using a bookmark in your browser to get to the site, make sure that you have saved the address with the 'www.'

in front of the domain name. In other words, if you were saving this site to your bookmarks, the url should be www.uspfa.org - not simply uspfa.org

* Personal Firewall or Security Software

Some security software like Norton Antivirus or McAfee, etc have options for extremely high security that do not allow any cookies from any site. You will have to set the antivirus program to accept cookies specifically from this site. Some security software like Norton Antivirus or McAfee, etc have options for extremely high security that do not allow any cookies from any site. Your member will have to set the antivirus program to accept cookies specifically from your site. If using CA for your Firewall, set cookie level to Medium.

* Firewall or Proxy Server

The computer you are working on may have a firewall that prevents you from viewing sites assumed inappropriate for the user of the computer. Many workplaces have firewalls. You would have to request the system administrator allow access to the site. The only other solution would be for you to use a computer that does not have a firewall.

* Browser Does Not Support Cookies

You may be using a browser that does not support cookies. MemberGate sites require the use of cookies. You will have to use a different browser that does support cookies to access your site. Most browsers allow cookies, so this is rarely a problem.

* Browser Has Cookies Turned Off

If your browser has cookies turned off, perform the following steps to enable cookies:

o For Internet Explorer 7.0 on a PC

1. Go to the 'Tools' Menu

2. Choose 'Internet Options'

3. Click 'Privacy' tab

4. Select 'Advanced' Settings

5. Select 'Override automatic cookie handling'

6. Choose 'Accept' First-Party Cookies

OR

1. Select 'Sites' in 'Privacy' tab

2. Enter www.uspfa.org

3. Select 'Allow'

o For Internet Explorer 6.0 on a PC

1. Go to the 'Tools' Menu

2. Choose 'Internet Options'

3. Choose 'Privacy'

4. Set to 'Medium'

5. Choose 'Security'

6. Set to 'Medium'

o For Internet Explorer 5.x on a PC

1. Go to the 'Tools' Menu

2. Choose 'Internet Options'

3. Choose 'Security'

4. Choose 'Custom Level'

5. Under the 'Cookies' section, click on the 'Enable' button

o For Firefox

1. Go to the 'Tools' Menu

2. Choose 'Options'

3. Choose 'Privacy'

4. Expand 'Cookies'

5. Check the box 'Allow site to set cookies'

o For Mozilla

1. Go to the 'Edit' Menu

2. Choose 'Preferences'

3. Choose 'Privacy & Security'

4. Choose 'Cookies'

5. Choose 'Enable All Cookies'

6. Click 'OK'

o For Netscape

1. Go to the 'Edit' Menu

2. Choose 'Preferences'

3. Choose 'Advanced'

4. Select 'Accept all Cookies'

o For Safari on a Macintosh

1. Go to the 'Safari' Menu

2. Choose 'Preferences'

3. Choose 'Security'

4. In the 'Cookies section, choose 'Always'

5. Click the 'Close Window' button

o For Opera

Look under Edit-->Preferences-->Privacy

One member reported...

I fixed the problem by checking the " Always allow session cookies" box on the advanced tab of the privacy area of internet options. Mine was turned off and the instructions on your website did not mention to make sure that the box was checked.

If you try all this and nothing works, give us a holler and we'll try to help further.